I get a 'Secure Connection Failed!' when trying to connect securely to my site! If you have further issues, email me and I'll help further. Step 5: Replace the original file with the one just downloaded. Step 3: open the file with a text editor and copy/paste the content into here: Step 2: find the file in your profile folder called fireFTPsites.dat

Step 1: find your profile folder, here are instructions: (if you're on a Mac it'll be under: ~/Library/Application Support/Firefox/Profiles) Use this tool here to convert your old files into the new format: The same applies for the files you're trying to import. (specifically, the combination of trying to convert international characters and the '%' character creates problems). Unfortunately, there are some illegal characters that make it difficult to upgrade to the new format that Mozilla now requires. The newer versions of FireFTP are doing migration of an old account format to a new one. I can't add accounts - all of my accounts are a gone and I'm seeing an error saying gSiteManager is undefined Hopefully, I'll be able to resolve your particular issue in future versions. If all else fails, you just might have to use an alternative FTP client.Are you using a router? Go into your router control panel and turn on port forwarding for ports 20-21 and for the port that your server uses (14147 for FileZilla), then set them to forward to your IP address (usually something like 192.168.1.100).Have you tried using another computer? If possible, try another computer to see if the problem is the same.Have you tried connecting to other servers? Please check to see if the problem is only specific to a certain server.Have you been able to connect with other FTP clients? Please check to see if the problem is reproducible with other FTP clients.Do you use a proxy? Try setting the proxy under Tools->Options->Connections.Turning off Passive Mode is also known as Active Mode. This is found on the 'Account Manager' dialog, under the Connection tab. Does your server allow only active mode? Try turning off 'Passive Mode' in FireFTP under your account's configuration options.If so, you might have to configure your software to allow FireFTP to access the Internet. Passwords are usually cAsE-sEnSiTiVe!Īre you behind a firewall? Try turning it off temporarily to see if it is the source of your problem.

Make sure your username and password are typed in correctly.

Do you have the latest versions of FireFTP and Firefox? The latest version can be found here:.

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